Contact Info and Reservations Proceedure
How To Make A Reservation
Through the years of fishing here in Key West as a professional fishing guide I have seen some flaws in the
way things used to be done in booking a fishing charter.
This day and age with Credit Cards and Confirmations a
bar napkin and pen just wont cut it when running a
fishing business that caters to the "real world". We
constantly review our reservation policies and done
every thing imaginable to shake out the possible flaws
to ensure there are no over bookings, missed bookings,
missed dates, or messed up vacations.
Once again taking
guided fishing trips to the next level.
First thing is Contact Us
To make a reservation the best thing to do is call the
office or Island Genns Cell phone. Be nice, she handles over 3000 fishing charters a year for many fishing guides in Key West and the Florida Keys. She is the BEST at what she does and you will be lucky to work with her.
Call Capt. Steven if you have questions about motors or fishing. Do not call him to book. If you want him to call you back, leave a message with Island Genn.
305 304 5808
305 304 0497
To go Fishing
5555 College Rd
Key West, Florida
Once you have decided to book with us we will need some
information. You will be asked for your address, Email
Address, Cell number, Where you will be staying, how
long your stay will be, and your credit card
A deposit is required for booking a trip with us or any
fishing guide that we reserve for you. There is no other option that will hold a day of fishing.
amount is 20% of the trip fare or fares and taken via
your supplied credit card. We will need your full Credit
Card number, Exp date, and the code on the card. We take AMEX, VISA, MASTER CARD, and Discover.
We send our a confirmation for all of our booked fishing
charters. This document is a must for any trip booked
with us and our most valued resource to ensure accuracy
for your trip with us. Most everyone has email now or
knows someone who does. We send a confirmation via a PDF
file in an email to your given email address. We request
that you download this file and view it. Check it for
correct dates, prices and accuracy for what you have
booked with us. Print this document out and then sign
it. This confirms that you have agreed to our
cancellation policy and the dates and prices are
accurate. You Must Return This
Document Signed For Your Charter To Stand In Our Books - no exceptions...If we do not receive the confirmation
back from you within 5 days your dates will come back
open. Last minute reservations are dealt with case by
We reserve the right to cancel due to weather. Key West
Weather is Weird. If it is showering and you have not
heard from us, come to the dock and go fishing. Isolated
thunderstorms are a part of life in a tropical climate.
We will not take you out in lightning, but the storms
will go away. We make that call. Wind is part of life in
Key West. Our backcountry and Flats trips are not as
wind reliant as our fly fishing and offshore trips.
Again, let us make that call.
For the die Hards out there.. If we say it's not good
out there.. Chances are it's not good..
For weather questions please use our contact page to
call one of us and see what we think. We are always
watching the weather as it is a major part of our life.
A few years ago I developed a "customers call" program.
This is where we are at the dock and looking at
potentially bad weather but it is doable for the moment
and looks like we could get a few good hours out of the
day. I leave it up to the customers. I will say - its
your call, here is what I think the weather will do, and
if we leave the charge will be a minimum the 4 hour rate
of your trip. If the customer decides not to go there
will be no penalty or loss of deposit.